Answers and solutions to questions about our business, printing, paper stocks, inks and design.
Find answers to common questions regarding our services, preparing your artwork and how best to print your project. If you don’t see what you need – call or contact us online.
Yes, we specialise in high quality, custom printed products. Use our form on the contact page to request a quote on any printed material that doesn’t fit our standard products.
This depends on the complexity of your quote request. The vast majority of our estimates are done within 24 hours.
Our pricing is very competitive and estimates expire after 30 days. We’re happy to re-quote your project at any time.
Digital printing allows for faster speed and turn around times, but no matter what is required, the team at Eureka are dedicated to high level customer service – so we get the job done!
You can call us at Eureka Printers on 08 8356 1122 from 8am to 5.30pm ACST Monday through Friday. You can send an email at any time.
We can deliver Australia wide. If you are in metro Adelaide, sometimes you can even expect personal delivery as we like to meet as many of our clients as we can face to face. Pick-up can also be arranged if this is convenient for you.
In regards to delivery in multiple locations – yes we can. Let us know what quantities need to go where and it will be done, no problems.
Yes. We deliver a lot of goods to third party customers with complete confidentiality, and can also supply you samples for your records.
Yes. We regularly organise the bulk print and mailing of items such as flyers, newsletters, postcards, and letters, either as personalised and barcoded mail, or unaddressed marketing material.
Our graphic design team can work with you on any project. Whether you’re a seasoned marketer just wanting something pulled together to be print ready. Or perhaps you’re starting from scratch and need everything from logo design to your first business card. And everything in between.
The Portable Document Format (PDF) is generally the preferred file format for submitting a document for printing as it works with virtually all professional printing and digital output devices. By design, a PDF file incorporates the information needed to maintain document consistency from system to system.
Most other file formats such as Adobe InDesign, Illustrator and Microsoft Word are easily converted to PDF format.
Definitely. There is no difference between a file copied to a USB and sent as an email attachment as long as it is a valid artwork file.
All images must be saved in CYMK mode between 300-500dpi. Please make sure all colours are nominated correctly as PMS or CYMK and are relevant to the job you are submitting.
RGB refers to the primary colours of light, Red, Green and Blue, that are used in monitors, television screens, digital cameras and scanners. CMYK refers to the primary colours of pigment: Cyan, Magenta, Yellow, and Black. These are the inks used on the press in “4-colour process printing”, commonly referred to as “full colour printing”.
The combination of RGB light creates white, while the combination of CMYK inks creates black. Therefore, it is physically impossible for the printing press to exactly reproduce colours as we see them on our monitors.
Many programs have the capability to convert the layout/images from the RGB colour space to the CMYK colour space. We request that you convert your colours from RGB to CMYK if your tools allow you to. By doing it yourself, you have maximum control over the results. You may notice a shift in colour when converting from RGB to CMYK. If you do not like the appearance in CMYK, we recommend that you make adjustments while working in CMYK (usually lightening). Generally, you should specify CMYK colour builds that look a little lighter than you want, since the dots of ink “fatten up” on press, giving you more pigment on paper than you see on your monitor. Be especially careful to keep backgrounds light if there is black or dark coloured text over it, so that the text remains readable. See our RGB – CMYK Tips article for more details.
Yes, definitely. This is standard practice at Eureka. A hard or soft copy proof, depending on the requirements of your job will be produced.
Some tips for checking your proofs:
A PDF soft proof is supplied for every order. The purpose of the PDF soft proof is for the customer to check that the correct file has been used, and that there are no issues with the artwork prior to going to press. We always advise our customers to check their soft PDF proof very carefully before giving their approval for print.
Most people are surprised at how well their piece matches what they see. But because of wide differences in monitor calibration and the different technologies used, some printed colours may not exactly match the colours on your specific monitor. Please see our RGB – CMYK Tips article for important instructions on getting the results you want.
Pantone colours refer to the Pantone Matching System (PMS), a colour matching system used by the printing industry whereby printing colours are identified by a unique name or number (as opposed to just a visual reference).
This helps make sure that colours turn out the same from system to system, and print run to print run.
No. All files are imposed automatically by our workflow. If you submit the imposed file yourself, chances are that we will have to break it apart and re-impose it.
‘Gang Printing’ or a ‘Gang run’ is where your project is put on a press with many other jobs at the same time (on the same sheet). Colour quality control is compromised within each job, also making it difficult to get the same colour when you do your reprint or when you want colour consistency across your range of printed materials.
And NO we do not do this. Because we promote ourselves as having the best quality we simply cannot afford such practices – we wouldn’t be able to meet our internal quality control standards let alone the expectations of our clients.
We are proud to use high-end production digital machines as well as offset presses in our production facilities. Our digital presses are not digital photocopiers, but state of the art, digital production presses.
The quality of both our offset and digital printing is comparable to the glossy magazines found on newsstands. Many instant printers claim to be digital printers by using colour copiers; this is not the case with us.
The quality difference can vary from almost negligible to significant. Most photographs and text will reproduce well on our high-end digital press. However, if a job has large solid areas of colour, offset printing will achieve much better print quality.
Although we print on the best digital presses available on the market, we cannot guarantee offset-quality printing on all short run jobs.
Every job is different. Some jobs can be produced in a matter of minutes or even hours, while some may take several days to complete.
Let us know when you need your job completed and we’ll let you know if it can be done. We go to great lengths to meet even your most demanding timelines.
Yes. Our team will discuss your requirements and advise on the pro’s and con’s of different stock options. We also have samples on site.
Browse our checklist of specifications on image resolution, colours, fonts and bleed, to setup artwork ready for print
Read our guide which steps you through the process of converting a file into a PDF from different applications
Discover how to send an entire package of your InDesign artwork including links and fonts for us to finalise for print
We’d love to work with you, so contact our team to discuss how our design and print service can help your business
Can help present a strong and consistent message, to build awareness and recognition of your brand, and increase loyalty towards your organization
